STILL NOT SURE?

Frequently Asked Questions

Credit Repair & Process

Q1. How long does the credit repair process take?

Every file is different. We work in rounds that follow the credit bureaus’ investigation timelines. The

number of rounds needed depends on your history, the number of accounts, and how complex your

situation is. We do not promise results by a specific date or within a set number of months.

Q2. Can you guarantee my credit score will go up?

No. Credit results depend on your past history, current balances, new activity, and decisions made by

third parties such as credit bureaus, lenders, and collection agencies. Our role is to challenge negative,

inaccurate, or unverifiable reporting, help you structure your profile the right way, and give you a clear

strategy going forward. We do not guarantee specific score increases or outcomes.

Q3. What types of negative items can you work on?

We focus on items that are negative and blocking approvals, such as late payments, collections,

charge-offs, repossessions, closed accounts with negative history, bankruptcies (through our

bankruptcy reporting challenge service), and ChexSystems / Early Warning Services (EWS) issues

(through our separate service). Each item is reviewed and challenged based on accuracy, reporting

standards, and your overall strategy.

Q4. Do I have to do any work myself?

This is a done-for-you service. Our team handles the dispute process and strategy for you. You will still

need to provide accurate information, upload requested documents on time, and follow the spending

and utilization guidelines we give you. We handle the heavy lifting; you handle communication and

cooperation.

ChexSystems & EWS

Q5. What is the ChexSystems / EWS removal service?

This service is designed to help you address negative banking reports with ChexSystems and Early

Warning Services (EWS) that may be blocking you from opening bank accounts. We review your

reports, challenge reporting where appropriate, and help you position yourself to re-enter mainstream

banking when possible.

Q6. Does Chex/EWS removal mean I’m guaranteed a new bank account?

No. Banks make their own decisions based on their internal policies. Our goal is to help correct or

challenge negative reporting where appropriate and improve how you show up in Chex/EWS systems.

We cannot guarantee that any specific bank will approve you.

Bankruptcy Support

Q7. Can you remove a bankruptcy from my credit report?

We offer a bankruptcy reporting challenge service, which focuses on how the bankruptcy is being

reported and whether it meets certain standards. We do not guarantee that a bankruptcy will be fully

deleted from your credit report. Our role is to review the reporting, challenge what may be inaccurate,

incomplete, or inconsistent, and support a cleaner profile where possible.

Q8. Is the bankruptcy service included in every plan?

No. Bankruptcy work is a separate service with its own pricing, or it may be included within a combo

package if you choose that option. Your consultation or strategy review will clarify what’s

recommended for your situation.

Funding Readiness

Q9. What credit score do I need before I think about funding?

We don’t make decisions based on score alone. Lenders and funding partners look at overall payment

history, negative items, utilization on revolving accounts, recently opened accounts and inquiries, and

the stability and structure of your profile. Our job is to help you clean and structure your profile so

you’re in a stronger position. Your funding review will look at the full picture, not just one score.

Q10. Why does utilization matter so much?

High utilization tells lenders you’re overextended, even if you’ve never been late. Keeping overall

utilization low, especially on revolving accounts, is one of the biggest factors in score impact, risk

perception, and approval odds and credit line amounts. A large part of our strategy is helping you

understand and manage utilization correctly.

Payments, Refunds & Policies

Q11. Do you offer refunds if I don’t see the results I expected?

No. All sales are final and non-refundable, as explained in our No Refund Policy. We provide

professional services, structure, and education, but we do not sell guaranteed outcomes. Disputes,

deletions, and approvals are controlled by third parties, not by us. For full details, see our No Refund

Policy page.

Q12. Can I cancel a subscription or membership?

You may request cancellation of future billing by contacting us before your next renewal date.

Cancellation stops future charges; it does not create a refund for payments already processed. All

current and past charges remain subject to our No Refund Policy

Client Portal & Access

Q13. How do I log into my client portal?

After you enroll, you’ll receive a welcome email with your portal link, your username (or email), and

instructions for creating or setting your password. If you can’t find the email, check spam or

promotions, or contact support for a re-send.

Q14. What if I can’t access my portal or I lose my password?

Use the “Forgot Password” link on the login page first. If you still can’t access your account, contact

support using the email on our Contact page so we can verify your identity and help restore your

access. Access issues are handled through support, not via refunds.

Q15. How will you communicate with me during the process?

Most communication happens through email updates, portal notes and status updates, and occasional

phone or scheduled calls if needed. It is your responsibility to check your email and portal regularly so

you don’t miss important updates or requests.

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